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Terms & Conditions

Last updated: [Insert go-live date]

1. Provider identification

whiterosemaids SAS
Registered office: 40 Rue Guibal, 44000 Nantes, France
SAS, share capital €5,000 · RCS Nantes 902 345 678
SIRET 902 345 678 00014 · VAT FR12 902345678
Email: support@whiterosemaids.com
Phone: +33 6 73 03 37 54

2. Scope

These Terms & Conditions govern:

  1. The use of the website whiterosemaids.com (the "Site") and its content;
  2. The requesting of quotes, booking, and performance of the cleaning services offered by whiterosemaids SAS (the "Services").

The Site is a brochure and contact website. No purchase or online payment is available on this Site. All Services are quoted and confirmed by email or telephone before being carried out.

These Terms apply to any individual or legal entity who uses the Site or requests a Service ("the Client"). By accessing the Site or requesting a Service, the Client acknowledges having read these Terms and accepts them without reservation.

3. Description of services

whiterosemaids SAS offers the following cleaning services, carried out in Nantes and Loire-Atlantique (approximately 30 km around Nantes):

  • Regular Home Cleaning
  • Deep Cleaning
  • End of Tenancy Cleaning
  • Office & Commercial Cleaning
  • After-Builders Cleaning

Detailed characteristics of each Service are described on the relevant pages of the Site. Published prices are expressed inclusive of all taxes (TVA 20%) and apply to cleans within our service area. For atypical situations or large-scale projects, a personalised quote is provided after an exchange or a site visit.

4. Contract formation

4.1 Quote request

The Client submits a request via the Site's contact form (which opens the Client's own email application) or by calling +33 6 73 03 37 54. This request does not constitute a firm order and does not create any binding commitment on either side.

4.2 Service proposal

whiterosemaids SAS responds to the request within an indicative period of 2 hours on working days, specifying the price, availability, and practical details of the Service.

4.3 Confirmation — contract formation

The contract is formed when the Client expressly confirms, by email or telephone, their agreement to the proposed conditions (price, date, scope of Service). No online payment is required to confirm a Service.

5. Client obligations

The Client agrees to:

  • Provide accurate and complete information when requesting a quote, including the size and condition of the property;
  • Allow access to the property for the whiterosemaids SAS cleaner at the agreed time, and provide necessary access (keys, door code, entry code, etc.) as agreed at confirmation;
  • Notify us in advance of any specific risks present on the property (hazardous substances, fragile equipment, animals, etc.) before the Service is carried out;
  • Pay the Service fee in accordance with the payment conditions agreed at confirmation;
  • Comply with these Terms and refrain from any conduct that is contrary to public order or good morals in relation to our cleaners.

6. Pricing and payment

The prices applicable are those shown on the Site at the time of the quote request, or those set out in the email proposal for personalised quotes.

Payment methods are confirmed at the time of Service confirmation. [Accepted payment methods to be specified by the client before publication.]

Late payment penalties apply in accordance with applicable French law. [Applicable payment terms and any conditions for consumer clients to be specified before publication.]

7. Service delivery and satisfaction guarantee

7.1 Delivery

whiterosemaids SAS undertakes to carry out Services with care and professionalism, in accordance with whiterosemaids protocols and the conditions agreed with the Client.

7.2 Re-clean guarantee

If the result of a Service does not meet the Client's reasonable expectations, the Client must notify us before the end of the working day following the date of the Service. whiterosemaids SAS undertakes to return and address every shortfall within 48 hours (extended to 72 hours for end of tenancy cleans), at no additional charge. This guarantee applies to every Service under a regular contract, not only the first visit.

This commercial guarantee does not replace the statutory guarantees to which the Client may be entitled under applicable law.

7.3 Force majeure

whiterosemaids SAS cannot be held liable for any delay or failure to perform a Service resulting from a force majeure event within the meaning of Article 1218 of the French Civil Code (natural disaster, epidemic, general strike, etc.). In such cases, we will contact the Client as soon as possible to agree a replacement date.

8. Liability and insurance

whiterosemaids SAS holds professional liability insurance. [Level of professional liability cover and name of insurer to be specified before publication.]

In the event of material damage caused during a Service and attributable to a fault of whiterosemaids SAS, the Client should notify us as soon as possible at support@whiterosemaids.com. Our liability cannot be engaged for:

  • Damage caused by the pre-existing condition of the property or equipment, not reported at the time of the quote;
  • Damage resulting from incorrect or incomplete information provided by the Client;
  • Indirect or consequential loss (loss of income, loss of customers, etc.);
  • Damage due to a force majeure event.

Our total liability, on any basis, is limited to the amount of the Service fee invoiced in respect of the Service during which the damage occurred.

9. Cancellation — reference to cancellation policy

Cancellation and refund conditions are set out in our Refund & Cancellation Policy. That policy forms an integral part of these Terms.

10. Intellectual property

All content on this Site (text, images, logos, layouts, icons, source code, etc.) is the exclusive property of whiterosemaids SAS or is used under licence. Any reproduction, representation, modification, publication or adaptation of all or part of this content, by any means, is prohibited without the prior written authorisation of whiterosemaids SAS.

11. Acceptable use of the Site

Use of the Site is reserved for lawful and personal purposes. The following are prohibited:

  • Using the Site for fraudulent or unlawful purposes;
  • Attempting unauthorised access to any part of the Site or the computer systems of whiterosemaids SAS;
  • Transmitting any content that is harmful, defamatory, obscene, or that infringes the rights of third parties;
  • Collecting, by any means, data relating to other users of the Site.

12. Cookies and personal data

The processing of personal data collected through the Site is described in our Privacy Policy. The use of cookies is governed by our Cookie Policy.

13. Governing law and jurisdiction

These Terms are governed by French law.

For consumer Clients: In the event of an unresolved dispute, consumer Clients may use consumer mediation. [Consumer mediator to be designated in accordance with Article L612-1 of the French Consumer Code — contact details to be provided before publication. Designation of a mediator is mandatory for businesses selling to consumers.] Absent mediation, disputes fall under the jurisdiction of the competent French courts.

For professional Clients: Any dispute arising from the formation, interpretation or performance of these Terms shall be subject to the exclusive jurisdiction of the Tribunal de Commerce de Nantes, notwithstanding any plurality of defendants or third-party claims.

14. Changes to Terms

whiterosemaids SAS reserves the right to amend these Terms at any time. Amendments take effect upon publication on the Site. The last updated date shown at the top of the page will inform you of any revision. We encourage you to consult this page regularly. For confirmed Services in progress, the Terms in force at the date of confirmation apply.

15. Contact

whiterosemaids SAS
40 Rue Guibal, 44000 Nantes, France
Email: support@whiterosemaids.com
Phone: +33 6 73 03 37 54

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