Frequently asked questions

Fill in our contact form specifying the service you need, your property size, and your scheduling constraints. You can also call us directly on +33 6 73 03 37 54. We respond within 2 hours on working days with an exact price and availability for your area.

For one-off cleans — deep clean, end of tenancy, after-builders — we confirm availability at the quote stage, typically within a few days. For regular home or office cleaning, the first visit is organised after your cleaner is assigned and you have met. Flag any urgent requirement when you enquire and we will do our best to accommodate it.

We serve Nantes and an area of approximately 30 km around the city — including Saint-Herblain, Rezé, Orvault, Vertou, Carquefou, Saint-Sébastien-sur-Loire, Sainte-Luce-sur-Loire, Bouguenais, and La Chapelle-sur-Erdre. Certain further areas — Saint-Nazaire, La Baule, Ancenis — may be covered subject to availability. Mention your commune when you enquire and we will confirm.

For regular services (home and office cleaning), visits can be cancelled or rescheduled without charge with at least 24 hours' notice. Less notice may incur a charge. For one-off services (deep clean, end of tenancy, after-builders), cancellation terms are specified at booking confirmation. See our full refund and cancellation policy for details.

No. Your presence is not required. Many of our clients give us a set of keys or provide a door code. Access arrangements are agreed at booking confirmation. For first visits, some clients prefer to be present to meet their cleaner in person — that is perfectly welcome and we encourage it.

Yes. For fixed-price services (deep cleaning and end of tenancy), the published price is the final price. For hourly services (regular cleaning, office, after-builders), the hourly rate is fixed and guaranteed; the duration is estimated at the quote stage and confirmed before the clean begins. No travel charges apply within our service area.

Yes. All prices published on this site include TVA (20%). There is no TVA to add at invoicing.

Payment is made after each clean. Accepted payment methods are confirmed when we send your quote.

Yes. For atypical properties (very large area, heavily soiled), larger after-builders projects, or multi-site commercial contracts, we provide a tailored quote after a discussion or site visit. The prices on the Pricing page are our reference for standard situations.

Every candidate goes through a direct selection process at whiterosemaids: identity verification, professional background check, interview, and a training period in our in-house protocol. We do not source staff through a third-party platform. Your cleaner is a member of our team — not an independent contractor matched via a marketplace.

Yes. whiterosemaids is covered by professional liability insurance (responsabilité civile professionnelle) covering all our cleans in Nantes and Loire-Atlantique. If damage occurs during a visit, you are protected.

Contact us as soon as you notice the damage — ideally within 48 hours of the clean. whiterosemaids is covered by professional liability insurance, and we handle the matter directly with you to assess the damage and take the steps needed for repair or replacement.

We notify you as soon as possible. We offer a replacement from our own team, held to the same vetting standard. If you would rather reschedule, we do that without charge with reasonable notice. You will never have someone we have not personally selected and verified.

Contact us before the end of the day following your clean. We return within 48 hours to address every shortfall at no charge. For end of tenancy cleans, this guarantee is 72 hours. It applies to every clean throughout your contract — not just the first visit.

Regular cleaning maintains the surface cleanliness of your home at a steady interval — weekly or fortnightly. A deep clean is a thorough reset: oven and fridge interior, inside cupboards, tile grout, behind appliances, skirting boards. It is a one-off operation, longer and more exhaustive. Many of our clients start with a deep clean to establish a baseline standard and then maintain it with a regular service.

Yes. Our office and commercial cleaning service is designed for small businesses, practices, retail spaces, and studios across Nantes and Loire-Atlantique. Regular contracts per m² or per visit, out-of-hours cleans available, single point of contact. See the Office Cleaning page for details.

We bring our own eco-friendly products and equipment to every clean. If you would like specific products used in your home — fragrance allergy or brand preference — let us know at the quote stage and we accommodate this where possible.

Yes. Many of our clients start with a deep clean to bring the property up to standard, then move to a regular service with the same cleaner — she already knows your home and needs no repeat briefing. Others combine an end of tenancy clean with an initial clean for a new tenant. Describe your needs at the quote stage and we organise the rest.